Customer Success

Included with your subscription to TherigySTM, your pharmacy team members will go through a comprehensive and customized onboarding experience designed by clinicians with the support of your own dedicated Customer Success Manager. 

Let’s introduce you to the Therigy team that is here to help drive the success of your pharmacy.

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Onboarding

As you transition from Sales you will be introduced to your onboarding team members who will guide you from functional training to full user adoption with a process designed to meet your pharmacy’s unique needs.

 

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Customer Success

Your dedicated Customer Success Manager is your point of contact for everything Therigy, from new feature alerts and professional service offerings to reports for pharmacy metrics.

 

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Clinical Support

The Clinical Support team manages the clinical content within TherigySTM and offers their knowledge within specialty pharmacy operations to assist you through your TherigySTM onboarding and beyond. 

 

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Your Pharmacy Onboarding Experience

Guided by your dedicated Implementation Manager, you will transition to using TherigySTM following an extensive onboarding process that uniquely reflects your pharmacy’s needs and goals.

What Will my Pharmacy Onboarding Experience Look Like?

There are three phases to the onboarding experience.

Phase I kicks off user and technical workstreams. During this phase, your users will be oriented to TherigySTM and the technical workstreams associated to your tiered subscription.

Phase II, TherigySTM will be implemented into your pharmacy workflow. This includes user training of TherigySTM clinical patient management within the working pharmacy and back-end testing and validation.

Phase III assesses your users' competency with TherigySTM and confirms the final steps of any add-on features. Support is provided through Go-Live and beyond through consistent communication.

 

About the TherigySTM Onboarding Team

Your pharmacy onboarding experience team will include a Project Manager, a dedicated Implementation Manager and Clinical Subject Matter Expert, and a member or members of the Clinical Support Team, each with a mission to successfully incorporate TherigySTM into your workflow through sharing of best practice and operational experience.

 

Customer Success

Our Customer Success Managers are here to ensure the success of your pharmacy team members using TherigySTM. Your Customer Success Manager is a single point of contact who acts as a liaison to all that Therigy offers. In addition to being a TherigySTM and TherigyInsights Subject Matter Expert, your Customer Success Manager may also assist you with engaging our professional services or identifying clinical resources to answer questions related to accreditation, workflow, or data analytics.

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New Features

Therigy is constantly developing product enhancements to support your pharmacy and patients. Your Customer Success Manager will provide previews to upcoming product enhancements and features designed to increase efficiency with your operations or specific outcomes reporting.

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Scheduled Business Reviews

Metrics and data are the key to the successful management of any operation and your pharmacy is no exception. Therigy will prepare meaningful data reports to reflect the utilization of TherigySTM with your pharmacy, identifying key opportunities for improvement and potential cost savings. 

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Your Therigy Subject Matter Expert

While we may not know everything, we do know a lot about Therigy and Specialty Pharmacies. As your pharmacy grows, we are here to help answer TherigySTM-related questions and provide guidance to talk through workflow challenges you may be expecting.

About the Customer Success Team

The diverse experience of Therigy’s Customer Success team provides you with a well-rounded support structure to meet any business need you may have.  Team members' experiences range from direct hands-on pharmacy operations management to patient care support.  At any time you may engage with any of our Clinical Support Team members through request with your Customer Success Manager.

 

Clinical Support

Our Clinical Support team members are responsible for the ongoing maintenance of the content within TherigySTM and may assist your pharmacy with the following:

  • Custom data needs
  • Clinical program development
  • Custom clinical configuration within TherigySTM Clinical Care Plans
  • Workflow design

 

Should you wish to meet with any of our in-house clinical staff, please contact your Customer Success Manager who will be happy to arrange an introduction.

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About the Clinical Support Team

Therigy’s Clinical Support Team members, led by our very own Chief Clinical Officer Lily Duong, are a mix of pharmacists (RPh) and clinical nurses who want to share their vast experience in Specialty Pharmacy with you as you establish best practices for your pharmacy staff.

Ready to Transition to TherigySTM?

Fill out the form below and schedule a demo with one of our experts.
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Therigy, LLC
2301 Maitland Center Parkway
Suite 201
Maitland, FL 32751

P: 407.992.8750

Copyright © 2021 Therigy, LLC. All rights reserved.

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