Included with your subscription to TherigySTM, your pharmacy team members will go through a comprehensive and customized onboarding experience designed by clinicians with the support of your own dedicated Customer Success Manager.
Your pharmacy onboarding experience team will include a Project Manager, a dedicated Implementation Manager and Clinical Subject Matter Expert, and a member or members of the Clinical Support Team, each with a mission to successfully incorporate TherigySTM into your workflow through sharing of best practice and operational experience.
Our Customer Success Managers are here to ensure the success of your pharmacy team members using TherigySTM. Your Customer Success Manager is a single point of contact who acts as a liaison to all that Therigy offers. In addition to being a TherigySTM and TherigyInsights Subject Matter Expert, your Customer Success Manager may also assist you with engaging our professional services or identifying clinical resources to answer questions related to accreditation, workflow, or data analytics.
Therigy is constantly developing product enhancements to support your pharmacy and patients. Your Customer Success Manager will provide previews to upcoming product enhancements and features designed to increase efficiency with your operations or specific outcomes reporting.
The diverse experience of Therigy’s Customer Success team provides you with a well-rounded support structure to meet any business need you may have. Team members' experiences range from direct hands-on pharmacy operations management to patient care support. At any time you may engage with any of our Clinical Support Team members through request with your Customer Success Manager.
Should you wish to meet with any of our in-house clinical staff, please contact your Customer Success Manager who will be happy to arrange an introduction.
Therigy’s Clinical Support Team members, led by our very own Chief Clinical Officer Lily Duong, are a mix of pharmacists (RPh) and clinical nurses who want to share their vast experience in Specialty Pharmacy with you as you establish best practices for your pharmacy staff.
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